Localities asked to clarify causes of weaknesses in complaint settlement
Updated : Sunday, May 20, 2018 3:22 PM (GMT+0700)

PrimeMinister Nguyen Xuan Phuc has asked leaders of ministries, sectors andlocalities to pinpoint the causes of weaknesses in dealing with complaints,especially cases involving a large number of people, particularly problems onthe part of officials in charge of the work and weaknesses in Statemanagement. 

Prime Minister Nguyen Xuan Phuc addresses the meeting - Photo: VNA

He made the request at ameeting on dealing with complaints and petitions in Hanoi on May 19.

The PM recognised efforts oflocalities in settling complaints and denunciations over the past years. But hepointed out that there remain many petitions involving large numbers of peopleas well as complaints that bypass the usual procedure, which is the reason theGovernment convened the meeting.  

Stressing the subjectivecause, the Government leader said that management agencies and localgovernments must review their performance to see whether they have fulfilledtheir responsibility towards citizens.

“In particularly,Secretaries of Party Committees and heads of provincial People’s Committeesmust question themselves whether they have spent adequate time and efforts tohandle each specific complaint”, PM Phuc said. 

Highlighting thesignificance of meeting and making dialogues with citizens, the PM said thatkeeping close connection with the people should become part of the workingculture of leaders and officials of local governments.

He requested all localitiesto report on whether they have held weekly meetings as required to review thesettlement of people’s complaints as well as regular meetings with locals.

At the same time, the PMalso stressed the need to handle those who incite people to commit activitiesbreaking the law.

Noting that a majority ofcomplaints related to land compensation and ground clearance (95 percent), thePM said that economic development should bring about adequate benefit to thepeople. Sustainable development will not be reached if the problem is notsolved, he added.

The PM also required thatwhen residents of a locality bypass local authorities to file complaints toauthorities at higher level, the Chairman of the People’s Committee andSecretary of Party Committee of that locality must hold dialogue with thecomplainants.


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